Coinbase Rocked by Internal Betrayal – Hackers Used Employees to Breach Crypto Giant Demands $20M

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Tejaswini Deshmukh
Tejaswini Deshmukh
Tejaswini Deshmukh is the contributing editor of RegTech Times, specializing in defense, regulations and technologies. She analyzes military innovations, cybersecurity threats, and geopolitical risks shaping national security. With a Master’s from Pune University, she closely tracks defense policies, sanctions, and enforcement actions. She is also a Certified Sanctions Screening Expert. Her work highlights regulatory challenges in defense technology and global security frameworks. Tejaswini provides sharp insights into emerging threats and compliance in the defense sector.

One of the biggest names in the world of cryptocurrency, Coinbase, has just been hit by a major cyberattack. But this wasn’t your average hack. It was deeper, smarter, and more dangerous than usual. The attackers didn’t just send fake emails and hope someone clicked a bad link. They went further — by getting help from the inside.

Everything started on May 11. That day, someone sent an email to Coinbase, claiming they had stolen customer data. At first glance, it might have looked like a regular scam, but it quickly became clear this was much more serious. The people behind this attack reportedly bribed a few contractors and employees. These insiders helped the hackers get into Coinbase’s internal systems — the private tools and controls that are supposed to be protected.

Once inside, the attackers used this special access to pretend they were real Coinbase employees. They contacted actual users, tricking some of them into giving away their crypto, believing they were talking to the real support team. While only a small percentage — less than 1% of users — were affected, with millions of customers on the platform, that still adds up to a lot of people and a lot of money.

Ransom Demand and a Massive Financial Blow

After getting their hands on stolen information and funds, the attackers tried to squeeze even more out of the situation. They sent Coinbase a demand: pay us $20 million, or we’ll leak everything.

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Coinbase didn’t back down. Instead of paying the ransom, the company made the attack public. They announced the breach, informed the authorities, and promised to make things right for the users who were harmed. Coinbase says it will reimburse everyone who lost money in the hack.

As for the insiders who helped with the attack? They’ve been fired. The company acted fast, removing anyone who was involved. To take things further, Coinbase has also created a $20 million reward fund. This money will go to anyone who can help catch the people behind the attack.

The total damage from the breach is still being counted. But in a report to U.S. regulators, Coinbase said the cost could be anywhere from $180 million to $400 million. This includes money lost from stolen funds, customer refunds, fixing their systems, and any legal costs that might come later.

When the news broke, investors were not happy. Coinbase’s stock dropped more than 4% right after the announcement. Trust is everything in the crypto world, and this kind of breach shakes it.

A Bigger Problem in the Crypto World

This isn’t just a problem for Coinbase. The whole crypto industry has been dealing with wave after wave of hacks, scams, and insider threats. In just the year 2024, hackers stole over $2 billion from different crypto platforms and projects.

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As crypto grows, the attacks become more advanced. And now, attackers are no longer just using tricks like phishing emails — they’re going after people inside the companies. That’s what makes the Coinbase hack stand out. It wasn’t just about broken passwords. It was about insiders helping the attackers open the door from the inside.

For Coinbase users, the company is urging everyone to stay alert. They remind customers that Coinbase will never ask for your password, your two-factor code, or request that you move your crypto to another wallet. If anything feels strange, the best move is to lock your account and report the activity immediately.

This incident is a tough reminder that even the biggest and most trusted crypto platforms can be vulnerable. The attack didn’t just affect money — it affected confidence. And in the world of crypto, that can be just as damaging.

Coinbase is now working to clean up the mess, support affected users, and find the people responsible. But with up to $400 million at risk and the involvement of insiders, this hack will go down as one of the most serious security incidents the industry has seen.

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